OCR GCSE Business topic 4 Operations overview quiz quiz

Flow production

Batch production

Job production

Mass production

100 units

400 units

4,800 units

300 units

Building quality into every stage so faults are prevented

Inspecting only the finished products at the end of production

Ignoring quality to save money

Selling faulty products at a discount

It removes the need to make a quality product

It builds customer loyalty and repeat sales

It always reduces costs to zero

It avoids the need to obey consumer law

The very cheapest goods that are available anywhere on the market

Made in the same town that the customer happens to live in

Of satisfactory quality, fit for purpose and as described

Sold to the customer only through an online website, never in a shop

Being as far away as possible from all of its target customers

Being right next to a quarry or raw material source for supplies

Avoiding all busy towns and city centres where people gather

Proximity to the market (high customer footfall)

It has let businesses sell online from anywhere, reducing the need for a costly prime location

It has made a prime high-street location absolutely essential for every single business out there now

It has banned online selling completely, forcing firms back onto the high street

It has removed all of the transport and delivery costs that firms used to face

Holding a large buffer of extra stock in the warehouse at all times

Holding little or no stock and ordering materials to arrive exactly when needed

Never ordering any materials from outside suppliers and making everything in-house

Buying in a whole year's worth of stock in one single order each year

It ties up the very least possible amount of money in spare stock

It guarantees the lowest possible storage and warehousing costs

It provides security against shortages and surges in demand

It removes the need to deal with any suppliers or deliveries at all

The supplier's favourite colour and the look of its van fleet

The number of staff the supplier currently employs in total

The supplier's company logo and the design of its packaging

Reliability of delivery and the quality of materials

200

2,000

5,000

20,000

Because it is a whole-business culture of continuous improvement towards zero defects

Because it only ever checks the very first product that is made on the line

Because it completely ignores the customer and what they actually want

Because it applies only to the senior managers and never to any of the other staff workers