Which of these is the correct order of the guest cycle?

Pre-arrival, arrival (check-in), stay, departure (check-out)

What does a receptionist do at check-in?

Welcome the guest, confirm the booking and allocate a room

An accurate bill is produced and payment is taken

It avoids lost or double bookings and billing errors

Making the bed with fresh linen and cleaning the bathroom

By using checklists, training and supervisor checks

Because the room is the main product a guest pays for

Controlling keys and respecting guests' belongings

Report the fault so it is fixed by maintenance

To secure the booking and reduce the risk of no-shows

It brings repeat custom and good reviews through strong first and last impressions

14questions. Pick an answer and you'll see why right away.

Which department is usually the first and last point of contact for a hotel guest?
What is a reservation?
Which of these is the correct order of the guest cycle?
What does a receptionist do at check-in?
What happens at check-out?
Why is accurate record-keeping important in the front office?
Which department is responsible for the cleanliness and presentation of guest rooms?
Which task is part of servicing a guest bedroom?
How does a hotel keep room cleaning to a consistent standard?
Why is good housekeeping so important to a hotel?
Which of these is a security duty of the housekeeping department?
What should housekeeping do if they find a dripping tap in a room?
Why might reception take a deposit when confirming a booking?
How does good front-office service benefit a hotel?