OCR A-Level Business human resources overview quiz quiz

The number of subordinates who report directly to a manager

The line of authority running down which all instructions are passed

The number of separate hierarchical layers within the organisation

The total number of employees working across the whole business

Much tighter and closer supervision of every individual worker on the team

Faster communication and decision-making with lower management cost

More hierarchical layers offering more rungs on the promotion ladder

Decisions are always centralised at the very top of the organisation

6.7%

12%

15%

80%

A motivator that creates deep and lasting motivation in every worker

A self-actualisation need sitting at the very top of the hierarchy

A Theory Y assumption about how managers should view their staff

A hygiene factor that prevents dissatisfaction but does not motivate

Money, rewarded through piece-rate pay

Recognition, achievement and greater responsibility

Self-actualisation and personal growth at work

Teamworking and a strong sense of group belonging

Sales commission

Job enrichment

Piece-rate pay

Annual bonus

It always brings in fresh new ideas and outside experience from beyond the firm itself

It leaves behind no further vacancy at all that the business then needs to fill afterwards

The candidate is known and knows the firm, so it is cheaper, quicker and lower-risk, and motivates staff

It guarantees that the firm will always secure the very best possible candidate available anywhere in the market

It is completely unable to teach any specialist skills to staff under any circumstances at all

It is always far less thorough and detailed than on-the-job training carried out in the workplace

It can never lead to any recognised external qualifications or formal certificates for the trainees

It is expensive and takes staff away from work, and may not transfer to the firm's way of working

In a crisis or with routine work, where fast, clear decisions matter most

In a creative, long-term design project that depends on free idea-sharing

When staff are highly skilled, experienced and strongly self-motivated already

When the leader wants to delegate fully and hand responsibility down the chain

A single leader deciding the pay of every worker entirely alone

Negotiation between a firm and a trade union over pay and conditions

A method of training and inducting newly recruited staff members

The calculation of the firm's annual labour turnover percentage rate