SQA Higher Administration and IT Administrative Theory and Practice overview quiz quiz

Setting the organisation's overall business strategy for the year

Managing files and records and handling the post, email and visitors

Deciding the level of the national minimum wage for the country

Auditing the organisation's published annual financial accounts

Being reliable and dependable in everything they do

Being discreet with confidential information

Confident ICT and time-management skills

Having a professional and helpful attitude

Ranking tasks by urgency and importance so the most pressing are done first

Doing every task in the exact order it happens to arrive

Passing all of your tasks to a colleague to complete

Leaving the most difficult tasks until the very end of the week

Deadlines are always met comfortably and early

Work quality and accuracy steadily improve

Staff become far less stressed than before

Missed deadlines, rushed work and more errors

Members compete with each other rather than co-operate

Clear shared goals, good communication and defined roles

No leader, so no one co-ordinates the work

Information is kept secret from other team members

It guarantees that no employee will ever be absent

It removes the need for any communication at all

Higher productivity and better decisions from pooled ideas

It means the organisation needs no leadership

Pay all employees exactly the same salary regardless of role

Provide a safe working environment, equipment, training and risk assessments

Keep customer data secure and accurate at all times

Allow unauthorised access to its computer systems

Shared freely with anyone who asks to see it

Kept forever, even when it is no longer needed

Used for any purpose the organisation later chooses

Kept accurate and secure and used only for its stated purpose

The Computer Misuse Act

The Equality Act

The Health and Safety at Work Act

The Sale of Goods Act

Ignoring the law to save the organisation money

Letting all staff access every system without controls

Written policies, staff training and risk assessments

Keeping personal data for as long as possible

A clear, measurable promise about the service customers can expect

A complaint made by a customer about poor service

A law that all organisations are legally required to follow

A refund automatically given to every single customer

Increased customer loyalty and repeat business

Lost customers, lost sales and a damaged reputation

A stronger competitive advantage over rivals

Higher staff morale across the organisation

The minutes of the meeting

The agenda for the meeting

The notice of meeting

The chairperson's report

Before the meeting, when the notice is sent out

Instead of preparing an agenda for the meeting

Only if the chairperson personally asks for it

After the meeting, as part of the follow-up tasks

Greater security risks such as hacking, viruses and data loss

Faster, more accurate processing of information

Improved communication and collaboration between staff

The ability to support flexible and remote working

Only which method is the most expensive to use

The audience, urgency, need for a record and confidentiality

Only the personal preference of the administrator

Always using a formal letter for every single message