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EnglandBusiness

4. Operations

6 dot points across 6 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

What makes a good location for a business, and how is the decision changing?

Business location: the factors influencing where a business locates (market, labour, materials, costs, infrastructure), the impact of the internet and e-commerce on location decisions, and how location affects costs and competitiveness.
A focused answer to OCR GCSE Business J204 topic 4.5, covering the factors influencing business location, the impact of e-commerce on location decisions, and how location affects costs and competitiveness.
9 min answer →

What rights do customers have, and what must businesses do to obey the law?

Consumer law: the main consumer rights covering goods and services, the impact of consumer protection law on businesses, and the consequences of breaking the law.
A focused answer to OCR GCSE Business J204 topic 4.4, covering the main consumer rights for goods and services, the impact of consumer protection law on businesses, and the consequences of breaking it.
9 min answer →

How do businesses actually make their products, and how does technology change that?

Production processes: job, batch and flow production, the use of technology in production, the impact on productivity and efficiency, and how a business chooses a method of production.
A focused answer to OCR GCSE Business J204 topic 4.1, covering job, batch and flow production, the use of technology in production, productivity, and how a business chooses a method of production.
10 min answer →

How do businesses make sure their products are good enough, and why does it matter?

Quality of goods and services: the importance of quality, quality control versus quality assurance, total quality management, and the costs and benefits of maintaining quality.
A focused answer to OCR GCSE Business J204 topic 4.2, covering the importance of quality, quality control versus quality assurance, total quality management, and the costs and benefits of quality.
9 min answer →

How do businesses sell to and look after their customers?

The sales process and customer service: the stages of the sales process, the importance of good customer service, methods of providing customer service including after-sales, and the impact of service on customer loyalty.
A focused answer to OCR GCSE Business J204 topic 4.3, covering the stages of the sales process, the importance of customer service, methods of service including after-sales, and the impact on loyalty.
9 min answer →

How do businesses manage stock and choose their suppliers?

Working with suppliers: the role of procurement and the supply chain, managing stock including just-in-time and just-in-case, the factors in choosing a supplier, and the impact of supplier relationships on the business.
A focused answer to OCR GCSE Business J204 topic 4.6, covering procurement and the supply chain, stock management (just-in-time and just-in-case), choosing a supplier, and the impact of supplier relationships.
10 min answer →