CCEA GCSE Leisure, Travel and Tourism Unit 3 Working in the Industry quiz

By controlled assessment, a task set by CCEA completed under supervision

By a 2 hour written exam

By a multiple-choice test only

It is not assessed at all

40 percent

20 percent

60 percent

5 percent

A role with no contact with the public

A factory production line worker

A tour guide

A farmer

Conference and events organiser

A guest staying at a hotel

A passenger on a flight

A visitor at an attraction

Being unable to communicate

Avoiding all customers

Refusing to work in a team

Good communication

Being patient and reliable

Using a computer system

Speaking a foreign language

Writing a report

Because the industry never has customers

Because the industry is service-based, so how staff treat customers shapes the experience

Because customer service is illegal

Because staff never meet the public

Avoiding speaking to visitors

Ignoring local knowledge

Speaking other languages and knowing the local area

Refusing to give information

Vague, made-up evidence

Ignoring the task that was set

No planning at all

Accurate research, clear planning and applying the theory

It provides accurate evidence about a real role or organisation

It wastes time for no reason

It is banned by CCEA

It replaces the need to answer the task

No qualifications are ever needed

Relevant GCSEs and vocational training, with specific training for some roles

Only a university degree in science

A qualification in an unrelated trade

Revise it for a written exam in the same way

Ignore the theory completely

As a skills task: research, plan and apply rather than only memorise

Skip planning and research

A tourist on holiday

A spectator at an event

A customer in a cafe

Administration, marketing or finance staff