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Northern IrelandLeisure, Travel & TourismQuick questions
Unit 1 Understanding the Leisure, Travel and Tourism Industry
Quick questions on Customer service in leisure, travel and tourism - CCEA GCSE Leisure, Travel and Tourism
3short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is q1?Show answer
Give two benefits of good customer service to a leisure, travel and tourism organisation. [2 marks]
What is q2?Show answer
State one need of a customer with a disability and how an organisation could meet it. [2 marks]
What is q3?Show answer
State two steps in handling a customer complaint well. [2 marks]
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