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Northern Ireland · CCEAQ&A
Business & Communication SystemsQ&A by dot point
A short Q&A bank for every Northern Ireland Business & Communication Systems syllabus dot point. Each question and answer is drawn directly from our worked dot-point page, so you can scan key concepts before opening the long-form answer.
Unit 1 Software Applications for Business
- Database software: tables, records, fields and data types, primary keys, designing a database, searching with queries and criteria, sorting, validation, and producing reports from stored data.4Q&A pairs
- Email software: composing and sending messages, To, Cc and Bcc, attachments, replying and forwarding, organising mail with folders, contacts, signatures and rules, and good email etiquette and safety.5Q&A pairs
- File management: organising files into a logical folder structure, using sensible file names and formats, saving and version control, and the file-handling skills (copy, move, rename, delete, search, compress) needed across the software applications.3Q&A pairs
- Presentation software: building slides with text, images, charts and multimedia, using master slides and templates for consistency, adding transitions and animation, and designing effective slides suited to the audience.3Q&A pairs
- Spreadsheet software: cells, rows and columns, formulae and functions, relative and absolute cell referencing, formatting and validation, charts, sorting and filtering, and modelling with what-if analysis for business decisions.3Q&A pairs
- Web authoring software: creating web pages with text, images and hyperlinks, navigation and page structure, consistency through templates, and the features of an effective, accessible business website.3Q&A pairs
- Web browsing and internet searching: using a browser and its features, searching effectively with search engines and refined search terms, and judging the reliability of online information.4Q&A pairs
- Word processing software: creating and editing business documents, formatting text and pages, using tools such as mail merge, tables, templates, spell check and headers and footers, and choosing word processing for the right task.3Q&A pairs
Unit 2 The Business Environment
- Business communication: internal and external communication, written, verbal and electronic methods and business documents, choosing a suitable method, the features of effective communication and barriers to it.3Q&A pairs
- Digital trading: e-commerce and m-commerce, online payment and shopping, the benefits and drawbacks of trading online for the business and the customer, and the effect on traditional shops.4Q&A pairs
- Implications of digital technology for business and customers: effects on ways of working and jobs, data security threats and protection, and the legislation businesses must follow when handling data and trading online.3Q&A pairs
- Market research: primary and secondary research, quantitative and qualitative data, the methods used to collect data, the role of sampling, and how research reduces risk.3Q&A pairs
- Recruitment and selection: internal and external recruitment, the recruitment documents (job description, person specification, advertisement, application form and CV), and the selection methods used to choose the best candidate.4Q&A pairs
- Stakeholders: the internal and external groups with an interest in a business (owners, employees, customers, suppliers, the local community and the government), what each wants, and how their interests can conflict.4Q&A pairs
- The marketing mix: the four Ps (product, price, place and promotion), the pricing and promotion methods within them, and how the four Ps must work together and suit the target market.4Q&A pairs
- Training: induction, on-the-job and off-the-job training, the benefits of training to the business and the employee, and the costs and drawbacks of training.4Q&A pairs
- Types of business ownership: sole trader, partnership, private limited company (Ltd) and the public sector, including limited and unlimited liability and the advantages and disadvantages of each.3Q&A pairs