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How reliable is eyewitness memory, and how can the police improve it?

Eyewitness testimony: the reliability of memory, the effect of leading questions, post-event information, anxiety and weapon focus, the named contemporary study (Loftus and Palmer), the cognitive interview, and the types of long-term memory.

An Edexcel A-Level Psychology answer to the reliability of eyewitness testimony, covering leading questions and post-event information (Loftus and Palmer, the named contemporary study), anxiety and weapon focus, the cognitive interview, and the types of long-term memory, with GRAVE evaluation.

Generated by Claude Opus 4.814 min answer

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What this dot point is asking

Edexcel wants you to evaluate how reliable eyewitness testimony (EWT) is, explain the factors that distort it (leading questions, post-event information, anxiety and weapon focus), use the named contemporary study (Loftus and Palmer, 1974) as evidence, describe how the cognitive interview improves accuracy, and distinguish the types of long-term memory. This strand applies the reconstructive view of memory to a real-world problem: justice depends on whether witnesses can be believed.

The answer

The reliability of memory and reconstruction

Memory is not a video recording. At recall the brain reconstructs the event, filling gaps with schemas (expectations) and blending in any post-event information. This makes EWT vulnerable to distortion, which matters because juries find confident eyewitnesses persuasive even when they are wrong.

Leading questions and post-event information (Loftus and Palmer, the contemporary study)

In experiment 1, 45 participants watched films of car accidents and were asked how fast the cars were going when they hit / smashed / collided / bumped / contacted each other. Mean speed estimates rose with the violence of the verb: about 31.831.8 mph for "hit" but 40.540.5 mph for "smashed". In experiment 2, a week later, those who had heard "smashed" were more than twice as likely to report (falsely) seeing broken glass that was never in the film. Loftus and Palmer concluded that the leading question does not just bias the response but alters the stored memory through response bias and, more powerfully, substitution of post-event information into the original trace.

Anxiety and weapon focus

High anxiety can both impair and (sometimes) sharpen memory. The weapon-focus effect (Loftus, 1979) is the finding that when a weapon is present, witnesses fixate on it and remember the perpetrator's face less well, because attention narrows under threat (the Easterbrook hypothesis). However, real-world studies of genuinely traumatic crimes (Yuille and Cutshall, 1986) sometimes find accurate, durable memories, so anxiety's effect is not simple: moderate arousal may aid recall while extreme arousal impairs it (an inverted-U relationship).

The cognitive interview

  • Report everything. Recall every detail however trivial; minor cues can trigger linked memories.
  • Reinstate the context. Mentally return to the scene, including weather and emotional state, exploiting context-dependent and state-dependent retrieval.
  • Change the order. Recall events in reverse, which reduces reliance on schemas and expectations and so cuts reconstructive error.
  • Change the perspective. Describe the scene from someone else's viewpoint, disrupting schema-driven gap-filling.

Meta-analyses find the CI elicits about 35 per cent more correct information than a standard interview, with only a small rise in errors.

Types of long-term memory

Edexcel expects you to distinguish the types of long-term memory that the simple multi-store model could not explain:

  • Episodic memory. Personal events and experiences, time-stamped (your last birthday). Declarative and consciously recalled.
  • Semantic memory. General knowledge and facts (the capital of France), declarative but not tied to a time or place.
  • Procedural memory. Skills and how to do things (riding a bike), non-declarative and largely unconscious, resistant to amnesia.

Evaluation (GRAVE)

  • Generalisability. Lab EWT studies often use student samples watching films, so they may not generalise to real, emotionally charged crimes.
  • Reliability. Loftus and Palmer's standardised lab procedure replicates consistently, giving high reliability.
  • Application. The findings directly inform the cognitive interview and warn courts against leading questions, a strong real-world payoff.
  • Validity. Filmed accidents lack ecological validity; the weapon-focus and post-event effects may be weaker in real life (Yuille and Cutshall), questioning external validity.
  • Ethics. Studying real trauma raises ethical issues, so lab analogues are used, trading realism for participant protection.

Examples in context

Example 1. Post-event discussion between witnesses. When two witnesses to the same event discuss it before being interviewed, their accounts converge: each absorbs details the other mentions, even false ones (memory conformity). This is post-event information from a social source rather than a question, and it explains why police separate witnesses, mirroring the substitution effect Loftus and Palmer found with broken glass.

Example 2. Why the cognitive interview works on schemas. A witness to a robbery may "remember" the robber wearing a balaclava simply because that fits a robber schema. Changing the order (reverse recall) and changing the perspective both break the schema-driven narrative, forcing genuine retrieval rather than expectation-filling, which is why the cognitive interview raises correct details without greatly raising errors.

Try this

Q1. Explain what is meant by a leading question, using an example. [3 marks]

  • Cue. A question phrased to suggest a particular answer; for example, asking how fast cars were going when they "smashed" (rather than "hit") raises speed estimates (Loftus and Palmer).

Q2. Describe the weapon-focus effect. [3 marks]

  • Cue. When a weapon is present, the witness's attention narrows onto it, so they recall the perpetrator's face and other details less accurately (Loftus, 1979).

Q3. Distinguish between episodic, semantic and procedural long-term memory. [4 marks]

  • Cue. Episodic = time-stamped personal events (declarative); semantic = general facts and knowledge (declarative); procedural = skills and how-to knowledge (non-declarative, largely unconscious).

Exam-style practice questions

Practice questions written in the style of Pearson Edexcel exam questions on this dot point, with worked answer explainers. The year tag is the paper they imitate, not the source.

Edexcel style8 marksDescribe and evaluate the effect of leading questions on the accuracy of eyewitness testimony. Use the contemporary study in your answer. [8 marks]
Show worked answer →

This is split AO1 (description) and AO3 (evaluation), so cover both and anchor it in Loftus and Palmer, the named contemporary study.

AO1 description. A leading question is one whose wording suggests a desired answer. Loftus and Palmer (1974) showed 45 students a film of a car crash, then asked "About how fast were the cars going when they ____ each other?" with the verb varied (hit, smashed, collided, bumped, contacted). The estimated speed rose with the intensity of the verb: about 31.8 mph for "hit" but 40.5 mph for "smashed". In a second experiment, those asked the "smashed" question were more likely to report (falsely) seeing broken glass a week later. This supports the reconstructive nature of memory: post-event information becomes integrated into the original memory.

AO3 evaluation. Strengths: a highly controlled lab experiment, so it is replicable and isolates the verb as the independent variable. Application: warns the courts and police that the wording of questions can distort testimony. Weaknesses: low ecological validity (a filmed crash is not the stress of a real accident), a biased student sample, and later research (Yuille and Cutshall) found real witnesses to a real shooting resisted leading questions, so lab findings may overstate the effect.

Markers reward a clear account of the procedure and findings, then at least two evaluation points with a brief judgement about how far leading questions reduce reliability.

Edexcel style6 marksExplain how the cognitive interview improves the accuracy of eyewitness testimony. [6 marks]
Show worked answer →

Name the four techniques and link each to a memory principle (AO1 with AO2 application).

The cognitive interview (Geiselman and Fisher) uses four techniques. Report everything: the witness states every detail however trivial, because small cues can trigger other memories. Reinstate the context: the witness mentally returns to the scene (weather, mood), exploiting context-dependent and state-dependent retrieval (Godden and Baddeley). Change the order: recalling events in reverse reduces reliance on schemas and expectations, so reconstruction distorts less. Change the perspective: describing the scene from another viewpoint disrupts schema-driven gap-filling.

Together these techniques increase the number of correct details recalled (about 35 per cent more in meta-analyses) without a large rise in errors, by maximising retrieval cues and minimising reconstructive distortion.

Markers reward the four named techniques, each tied to a memory principle, and a comment that the gain is in correct details with little extra inaccuracy.

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