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WalesBusiness

Business Operations

4 dot points across 4 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

Why is customer service so important, and how does technology improve operations?

Customer service and technology in operations: the importance of good customer service, methods of providing it, the role of after-sales service, and how technology improves operations and customer service.
A focused answer to the WJEC GCSE Business content on customer service and technology in operations, covering why good service matters, methods of providing it, after-sales service, and how technology improves operations.
11 min answer →

How do businesses organise the way they make goods, and how is efficiency measured?

Methods of production: job, batch and flow production, the advantages and disadvantages of each, the meaning of productivity and efficiency, and the factors that affect how a business chooses to produce.
A focused answer to the WJEC GCSE Business content on methods of production, covering job, batch and flow production, their advantages and disadvantages, the meaning of productivity and efficiency, and how a business chooses a method.
12 min answer →

How do businesses make sure their products are good enough, and why does quality matter?

Quality: the importance of quality, the difference between quality control and quality assurance, methods of maintaining quality, and the benefits of producing high-quality goods and services.
A focused answer to the WJEC GCSE Business content on quality, covering why quality matters, the difference between quality control and quality assurance, methods of maintaining quality, and the benefits of high-quality goods and services.
11 min answer →

How does a business get its supplies and manage its stock?

The supply chain and procurement: the role of suppliers, choosing suppliers, managing stock and inventory, just-in-time and just-in-case stock control, and the importance of an efficient supply chain.
A focused answer to the WJEC GCSE Business content on the supply chain and procurement, covering the role of suppliers, how a business chooses suppliers, managing stock and inventory, just-in-time and just-in-case, and an efficient supply chain.
12 min answer →