← Administration & IT syllabus

ScotlandAdministration & IT

Communication in Administration

2 dot points across 2 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

Which methods of electronic communication does an organisation use, and how does an administrator choose the most suitable one?

The main methods of electronic communication used in administration (email, intranet, internet, video conferencing, instant messaging and shared documents), their advantages and disadvantages, and how to choose the most suitable method for a given purpose and audience.
A focused answer to the SQA National 5 Administration and IT content on methods of electronic communication, covering email, intranet, internet, video conferencing and shared documents, their advantages and disadvantages, and how to choose the most suitable method for a purpose and audience.
10 min answer →

Where does an organisation gather information, and how does an administrator judge whether a source is reliable?

The methods of gathering information (the internet, books and journals, surveys and questionnaires, observation, internal records), the difference between primary and secondary sources, and how to judge the reliability of a source so that decisions are based on trustworthy information.
A focused answer to the SQA National 5 Administration and IT content on gathering and sharing information, covering methods of gathering information, the difference between primary and secondary sources, and how to judge whether a source is reliable so decisions rest on trustworthy information.
9 min answer →