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ScotlandBusiness ManagementQuick questions
Management of Operations
Quick questions on Quality management - SQA Higher Business Management
5short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is quality control?Show answer
Quality control (QC) checks the finished product, or a sample of it, at the end of production to find and remove faults before they reach customers. It is simple and catches defective goods, but it only detects faults after they have happened, so the rejected products and the materials and time in them are wasted.
What is quality assurance?Show answer
Quality assurance (QA) builds quality in at every stage of the process, setting agreed standards and checking throughout, so faults are prevented rather than caught at the end. Every worker takes responsibility for the quality of their part of the work. This reduces waste and faults but requires training and a change of culture.
What is total quality management (TQM)?Show answer
Total quality management (TQM) goes further: quality becomes the responsibility of everyone in the organisation, the firm aims for zero defects ("right first time"), and it pursues continuous improvement. It treats the next person in the process as a "customer". TQM can greatly improve quality and reduce waste, but it needs commitment, training and time and a culture change.
What is q1?Show answer
Explain two reasons quality is important to a business. [2 marks]
What is q2?Show answer
Describe two methods, other than quality control, a business could use to ensure quality. [4 marks]
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