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IT Solutions for Administrators: Communication

2 dot points across 2 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

How do administrators use email and e-diaries to communicate and organise their work?

Using email effectively (attachments, distribution lists, priority, folders, signatures and rules) and using an electronic diary (e-diary) with appointment and task functions to schedule, share availability and avoid clashes.
An SQA Higher Administration and IT answer on using email effectively, covering attachments, distribution lists, priority, folders, signatures and rules, and using an electronic diary with appointment and task functions to schedule, share availability and avoid clashes.
9 min answer →

How do emerging technologies change the way organisations communicate and collaborate?

Using emerging technologies for communication and collaboration (video conferencing, cloud and online collaboration tools, instant messaging, intranets and the internet, social media), with their benefits, drawbacks and security implications for the organisation.
An SQA Higher Administration and IT answer on using emerging technologies for communication and collaboration, covering video conferencing, cloud and online collaboration tools, instant messaging, intranets, the internet and social media, with their benefits, drawbacks and security implications.
9 min answer →