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ScotlandAdministration & ITQuick questions
Administrative Theory and Practice
Quick questions on Customer care - SQA Higher Administration and IT
3short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is trained, helpful staff?Show answer
Customer-facing staff (often administrators) should be knowledgeable, polite, helpful and well trained, able to answer questions, solve problems and deal with people professionally, including difficult situations.
What is q1?Show answer
Name two features of good customer care. [2 marks]
What is q2?Show answer
Describe two consequences for an organisation of poor customer care. [4 marks]
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