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ScotlandAdministration & ITQuick questions
Administrative Theory and Practice
Quick questions on Communication and research methods - SQA Higher Administration and IT
3short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is oral communication?Show answer
Oral methods (telephone, video call, meetings, face to face) give instant, two-way communication where tone, questions and quick replies matter. They suit urgent matters and discussion, but usually leave no written record unless notes are taken.
What is q1?Show answer
Name two methods of communication and a situation suited to each. [2 marks]
What is q2?Show answer
Describe two things an administrator should check when using information from a source. [4 marks]
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