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3. Business operations

5 dot points across 5 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

Why is how a business treats its customers as important as the product itself?

Customer service and the sales process: the importance of good customer service, methods of providing it, the sales process and after-sales service, and the benefits of customer loyalty.
A focused answer to the Eduqas GCSE Business C510 content on customer service and the sales process, covering why good service matters, methods of providing it, after-sales service, and the benefits of customer loyalty.
11 min answer →

How should a business organise its production, and what is the right method for its product?

Production methods: job, batch and flow production, their features, advantages and disadvantages, the role of operations in meeting customer needs, and the meaning of productivity and efficiency.
A focused answer to the Eduqas GCSE Business C510 content on production methods, covering job, batch and flow production, their advantages and disadvantages, the role of operations in meeting customer needs, and productivity and efficiency.
12 min answer →

How does a business make sure its products are good enough, and why does quality matter?

Quality: the importance of quality to a business, the difference between quality control and quality assurance, methods of maintaining quality, and the costs and benefits of quality systems.
A focused answer to the Eduqas GCSE Business C510 content on quality, covering why quality matters, the difference between quality control and quality assurance, methods of maintaining quality, and the costs and benefits of quality systems.
11 min answer →

How does technology change the way a business produces and runs its operations?

Technology in operations: the use of technology in production and operations (automation, robotics, stock management systems and design software), and its effects on productivity, costs, quality and jobs.
A focused answer to the Eduqas GCSE Business C510 content on technology in operations, covering automation, robotics, computerised stock systems and design software, and their effects on productivity, costs, quality and jobs.
11 min answer →

How does a business get the right materials in the right quantity at the right time?

The supply chain and procurement: the meaning of the supply chain, procurement and choosing suppliers, the importance of good supplier relationships, stock control and the just-in-time and just-in-case approaches.
A focused answer to the Eduqas GCSE Business C510 content on the supply chain and procurement, covering choosing suppliers, supplier relationships, stock control, and the just-in-time and just-in-case approaches to managing stock.
11 min answer →