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2.3 Making operational decisions

4 dot points across 4 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

How does a business ensure its products are good enough, and why does it matter?

The concept of quality and its importance in producing goods and providing services (quality control and quality assurance), and how quality allows a business to control costs and gain a competitive advantage.
A focused answer to Edexcel GCSE Business 2.3.3, covering the concept of quality, the difference between quality control and quality assurance, and how quality helps a business control costs and gain a competitive advantage.
6 min answer →

How does a business produce its goods or services, and how does technology change this?

The purpose of business operations (to produce goods and provide services); production processes (job, batch and flow production) and their impact on productivity, costs and competitive prices; and the impact of technology on production, balancing cost, productivity, quality and flexibility.
A focused answer to Edexcel GCSE Business 2.3.1, covering the purpose of business operations, the job, batch and flow production processes and their impacts, and how technology affects production.
7 min answer →

What makes a good sales process, and why does customer service matter?

The sales process (product knowledge, speed and efficiency of service, customer engagement, responses to customer feedback, post-sales service) and the importance to businesses of providing good customer service.
A focused answer to Edexcel GCSE Business 2.3.4, covering the elements of the sales process (product knowledge, speed and efficiency, customer engagement, responses to feedback, post-sales service) and the importance of good customer service.
6 min answer →

How does a business manage its stock and its relationships with suppliers?

Managing stock (interpreting bar gate stock graphs and using just-in-time stock control); the role of procurement (relationships with suppliers based on quality, delivery, availability, cost and trust); and the impact of logistics and supply decisions on costs, reputation and customer satisfaction.
A focused answer to Edexcel GCSE Business 2.3.2, covering stock management (bar gate stock graphs and just-in-time), the role of procurement and supplier relationships, and the impact of logistics and supply decisions on costs, reputation and customer satisfaction.
8 min answer →