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EnglandBusiness

3.3 Business operations

5 dot points across 5 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

Why is looking after customers good for business?

The meaning and importance of good customer service, the methods used to provide it (including after-sales service), the benefits of customer loyalty, and the consequences of poor customer service.
A focused answer to AQA GCSE Business 3.3.4, covering the meaning and importance of good customer service, the methods used to provide it, the benefits of customer loyalty, and the consequences of poor service.
6 min answer →

How do businesses organise the way they make goods and services?

The main methods of production (job, batch and flow production), how each suits different products, the meaning of productivity and efficiency, and the role of technology in production.
A focused answer to AQA GCSE Business 3.3.1, covering job, batch and flow production, how each suits different products, productivity and efficiency, and the role of technology in production.
7 min answer →

Why does quality matter, and how do businesses make sure of it?

The importance of quality to a business, the difference between quality control and quality assurance, the meaning of total quality management, and the benefits and costs of maintaining quality.
A focused answer to AQA GCSE Business 3.3.2, covering the importance of quality, the difference between quality control and quality assurance, total quality management, and the benefits and costs of quality.
6 min answer →

How does a business choose and manage the suppliers it depends on?

The role of procurement and the supply chain, the factors a business considers when choosing a supplier (price, quality, reliability, delivery), the importance of managing stock, and the impact of good and poor supplier relationships.
A focused answer to AQA GCSE Business 3.3.5, covering procurement and the supply chain, the factors used to choose a supplier, managing stock, and the impact of supplier relationships.
7 min answer →

What makes a good sales process, and why does it matter?

The main methods of selling (in person, by telephone, online and through self-service), the importance of product knowledge, speed and efficiency of service, and how good selling supports customer loyalty and sales.
A focused answer to AQA GCSE Business 3.3.3, covering methods of selling, the importance of product knowledge, speed and efficiency of service, and how good selling builds customer loyalty and sales.
6 min answer →