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Northern IrelandHospitality

Unit 2 Reception and Accommodation

2 dot points across 2 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

How does the accommodation and housekeeping department keep rooms ready and to a high standard?

The role of the accommodation and housekeeping department, servicing and cleaning guest rooms, maintaining standards, and the security, safety and maintenance of accommodation.
A CCEA GCSE Hospitality guide to accommodation and housekeeping. Covers the role of the housekeeping department, servicing and cleaning guest rooms, maintaining cleanliness and standards, the safety, security and maintenance of accommodation, and why high standards keep guests satisfied.
13 min answer →

How does the front office of a hotel handle reservations and look after guests?

The role of reception and the front office, the reservation and booking process, the stages of the guest cycle from enquiry to check-out, and handling billing and guest records.
A CCEA GCSE Hospitality guide to the front office and reservations. Covers the role of reception, the reservation and booking process, the guest cycle from enquiry through check-in to check-out, taking payment and handling billing, and keeping accurate guest records and providing information.
13 min answer →