← Hospitality syllabus

Northern IrelandHospitality

Unit 1 The Hospitality Industry

11 dot points across 11 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

How does the hospitality industry deal with food allergies and special dietary needs?

Food allergies and intolerances, the main allergens and the law on allergen information, and the special dietary needs the industry must cater for, including medical, lifestyle and religious diets.
A CCEA GCSE Hospitality guide to allergens and special dietary needs. Covers the difference between a food allergy and intolerance, the main allergens that must be declared, the law on giving allergen information, how to prevent allergic reactions, and the medical, lifestyle and religious diets the industry must cater for.
13 min answer →

Why is customer service so important, and how does the industry meet different customer needs?

Customer care in hospitality: the different types of customer and their needs, what makes good and poor customer service, how to handle complaints, and the benefits of excellent service.
A CCEA GCSE Hospitality guide to customer care. Covers the different types of customer and their needs, the features of good and poor customer service, how to deal with complaints, and the benefits to a business of looking after its customers well.
13 min answer →

How can a hospitality business work sustainably and control its costs?

Environmental sustainability in hospitality, including reducing waste, saving energy and water and sourcing responsibly, and the control of costs through portion control and reducing waste.
A CCEA GCSE Hospitality guide to environmental sustainability and cost control. Covers reducing, reusing and recycling waste, saving energy and water, sourcing local, seasonal and ethical ingredients, and controlling costs through portion control and reducing food waste, and how these support both the planet and profit.
12 min answer →

What are the main types of food and beverage service, and where is each one used?

Types of food and beverage service, including table service (plate, silver), counter and self-service, buffet, takeaway and vending, and the situations each suits.
A CCEA GCSE Hospitality guide to types of food and beverage service. Covers table service such as plate and silver service, counter and self-service, buffet service, takeaway and vending, the advantages and disadvantages of each, and which type suits different establishments and occasions.
13 min answer →

How does the hospitality industry keep food safe to eat?

Food safety and food hygiene: bacteria and food poisoning, cross-contamination, temperature control, personal and kitchen hygiene, safe storage, and the HACCP system.
A CCEA GCSE Hospitality guide to food safety and food hygiene. Covers bacteria and food poisoning, high-risk foods, cross-contamination, temperature control and the danger zone, personal and kitchen hygiene, safe storage, and the HACCP system used to manage food safety.
14 min answer →

How does the hospitality industry keep staff and customers safe and secure?

Health, safety and security in hospitality: the duties of employers and employees, common hazards and risks, risk assessment, accident prevention, first aid, and the security of people, property and premises.
A CCEA GCSE Hospitality guide to health, safety and security. Covers the responsibilities of employers and employees, common hazards and risks in hospitality, risk assessment and accident prevention, first aid, fire safety, and how a business protects the security of people, property and premises.
13 min answer →

What jobs does the hospitality industry offer, and what is it like to work in it?

Job roles in the hospitality industry, including front-of-house, kitchen and accommodation roles, the skills and qualities needed, working patterns, and career and training opportunities.
A CCEA GCSE Hospitality guide to job roles and working in the industry. Covers front-of-house, kitchen and accommodation roles, the skills and personal qualities employers want, working patterns such as shifts and seasonal work, and the career paths and training available.
13 min answer →

What types of menu does hospitality use, and what must be considered when planning one?

Types of menu, including a la carte, table d'hote, set, function and cyclical menus, and the factors to consider when planning a balanced, suitable menu.
A CCEA GCSE Hospitality guide to menus and menu planning. Covers the main types of menu such as a la carte, table d'hote, set, function and cyclical menus, and the factors to consider when planning a menu, including customers, balance and variety, cost, skills, equipment, season and dietary needs.
13 min answer →

How can the hospitality industry offer food that is healthy and balanced?

Nutrition and healthy eating in hospitality: the main nutrients and their functions, the principles of a balanced diet and the Eatwell Guide, and how to plan healthier menus and cooking methods.
A CCEA GCSE Hospitality guide to nutrition and healthy eating. Covers the main nutrients and their functions, the principles of a balanced diet and the Eatwell Guide, advice to cut fat, sugar and salt and add fibre, and how a business can plan healthier menus and choose healthier cooking methods.
13 min answer →

What products and services does the hospitality industry provide, and how do they meet customer needs?

The products and services provided by the hospitality industry, the difference between a product and a service, and how providers meet the needs of different customers.
A CCEA GCSE Hospitality guide to the products and services the industry provides. Covers the difference between a product and a service, the range of food, drink, accommodation and additional services offered, and how providers match their products and services to the needs of different customers.
12 min answer →

How is the hospitality industry organised into sectors and types of provider?

The structure of the hospitality industry: commercial and non-commercial (catering for profit and welfare) sectors, residential and non-residential providers, and the main types of establishment.
A CCEA GCSE Hospitality guide to how the industry is structured. Covers the commercial and non-commercial sectors, catering for profit and catering for welfare, residential and non-residential providers, and the main types of establishment such as hotels, restaurants, cafes, pubs, fast food and contract caterers.
13 min answer →