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3.6 Decision-making to improve human resource performance

5 dot points across 5 inquiry questions. Click any dot point for a focused answer with worked past exam questions where available.

How do businesses manage relations between employers and employees?

The methods of employee representation, individual and collective bargaining, the role of trade unions, methods of avoiding and resolving industrial disputes, and the value of good employer-employee relations.
A focused answer to AQA A-Level Business 3.6, covering methods of employee representation, individual and collective bargaining, the role of trade unions, ways of avoiding and resolving industrial disputes, and the value of good employer-employee relations.
10 min answer →

What are human resource objectives and how is HR performance measured?

Common HR objectives such as employee engagement, talent development, diversity, alignment of values and the number and skills of employees, the hard and soft HR approaches, and key HR metrics.
A focused answer to AQA A-Level Business 3.6, covering common HR objectives such as employee engagement, talent development, diversity and workforce planning, the hard and soft approaches to HRM, and the key metrics used to measure HR performance.
10 min answer →

What motivates employees and how do the main theories explain it?

The main motivation theories (Taylor, Mayo, Maslow and Herzberg), financial and non-financial methods of motivation, and how motivation theory is applied in practice to improve performance.
A focused answer to AQA A-Level Business 3.6, covering the main motivation theories of Taylor, Mayo, Maslow and Herzberg, financial and non-financial methods of motivation, and how motivation theory is applied in practice to improve performance.
11 min answer →

How is a workforce structured and how does structure affect performance?

The elements of organisational structure including hierarchy, span of control, chain of command, delegation and centralisation, tall and flat structures, and the impact of structure on motivation and efficiency.
A focused answer to AQA A-Level Business 3.6, covering the elements of organisational structure, tall and flat structures, centralisation versus decentralisation, delegation, and how structure affects motivation and efficiency.
10 min answer →

How do businesses recruit, train and develop the people they need?

The recruitment and selection process, internal versus external recruitment, the main types of training (induction, on-the-job and off-the-job), and the link between training, development and performance.
A focused answer to AQA A-Level Business 3.6, covering the recruitment and selection process, internal versus external recruitment, the main types of training (induction, on-the-job and off-the-job), and the link between training, development and performance.
10 min answer →