AQA A-Level Business 3.6 Decision-making to improve human resource performance overview quiz quiz

Esteem, social, safety, physiological, self-actualisation

Physiological, safety, social, esteem, self-actualisation

Safety, physiological, esteem, social, self-actualisation

Self-actualisation, esteem, social, safety, physiological

Hard HRM treats employees as the firm's most valued assets, while soft HRM treats them only as a cost

They are simply two different names for exactly the same single approach to managing people

Hard treats labour as a resource to control; soft treats employees as assets to develop

Soft HRM only ever applies to part-time and temporary staff, never to permanent employees

$3\%$

$30\%$

$6.7\%$

$15\%$

The number of subordinates a manager directly supervises

The number of separate levels or layers within the organisational hierarchy

The total number of employees working anywhere in the whole firm at one time

The line of authority running from the top of the firm down to the very bottom

Many layers and narrow spans of control

Few layers and wide spans of control

No managers at all

Equal pay for everyone

Basic pay and salary level

Physical working conditions

Recognition and achievement

Job security and stability

Recruitment chooses the single best candidate, while selection is the stage that attracts applicants

They are simply the same single process described using two interchangeable words

Selection only ever applies to internal candidates already working inside the firm

Recruitment attracts suitable candidates; selection chooses the best one

It is cheaper and faster, and the candidate is already known and proven

It always brings a flood of completely new external ideas and outside perspectives

It guarantees the firm will hire the single best possible candidate available anywhere

It removes the need to fill the original vacancy left behind at all

An individual employee negotiating their own pay directly with the employer, entirely alone

A trade union negotiating pay and conditions on behalf of a group of employees

The government setting the statutory wage rate for every worker in the country

A single manager deciding all wages personally without any consultation

Conciliation imposes a final binding decision on both parties; arbitration merely helps the two sides keep talking

They are two identical processes with no difference

Conciliation helps the parties reach their own agreement; arbitration imposes a binding decision

Both processes always end up leading directly to a strike

Piece-rate pay

A bonus payment

Sales commission

Job enrichment